Depending on the industry you’re in, it can cost up to seven times more to acquire a new organization or association member than to retain one.  So, how do you and your organization keep the love alive? How do you keep them coming back, again and again?

Think of each me...

And the right time to take them is right now.

Many studies, including those cited here (link to: https://www.superoffice.com/blog/customer-experience-statistics/) indicate that most companies believe customer experience (CX) is the single most exciting opportunity for 2...

The /member/ customer journey is often a long and winding road, as can be your journey to delivering 5-star service that earns 5-star reviews. We often begin this journey by gathering data, and it’s a crucial step in the process of designing 5-star member experiences....

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